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Services > Business

Business

Business Finance

Finance
With access to a wide range of loan and mortgage providers, we can obtain the best business finance deal for you or your business. As experienced personal advisers, we are focused on your finance needs, not the bank’s. We make the lending process easy and straightforward, so you get the loan, mortgage or equipment finance you want, with the peace of mind you need to keep your business growing.

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Disclaimer

 

This communication has been prepared on a general advice basis only. The information has not been prepared to take into account your specific objectives, needs and financial situation. The information may not be appropriate to your individual needs and you should seek advice from your credit representative before making any financial decisions.
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SYDNEY – Registered Office
Level 6, 2 Elizabeth Plaza
North Sydney 2060
T: 02 9921 6900
Web Address: www.centrepointalliance.com.au

Procedure for resolving disputes:

If you have a complaint about Centrepoint Alliance or one of our representatives, we need to hear from you. To lodge a complaint, please contact the Claims Manager at Centrepoint Alliance.

To ensure your complaint is handled in a timely and efficient manner please provide full details of the complaint including:

  • Full name and contact details;
  • Investor/account number
  • Service/Product provider
  • Adviser’s name
  • Provide all supporting documentation
  • Clearly identify the resolution you are seeking

To lodge a complaint please contact the Claims Manager on the details below:

Phone: 1800 653 244
Fax: (07) 5574 0180
Post: Claims Manager Centrepoint Alliance Level 13 Corporate Centre One, 2 Corporate Court, Bundall QLD 4217
Email: complaints@cpal.com.au

Once the complaint is received we will:

  • Provide an acknowledgement immediately
  • Complete a full investigation into all matters raised
  • Provide a response letter within 45 days.

If you are not fully satisfied with this response, you have the right to take the complaint to an External Disputes Resolution scheme. Centrepoint Alliance is a member of the Financial Ombudsman Service (FOS) who can be contacted on the below details:

Phone: 1300 780 808
Fax: (03) 9613 6399
Online: www.fos.org.au
Email: info@fos.org.au
Mail: GPO Box 3, Melbourne, Victoria 3001

FOS has limitations on their jurisdiction to deal with complaints, you will need to discuss whether your complaint falls within their jurisdiction.