So many of our clients are retail store owners. We specialise in helping businesses like this, many of which are franchises too.
As a result, we are exposed to the many different ways that retail stores operate & work with staff.
We’ve seen the good, the bad and the ugly when it comes to how retail store staff are managed. This has allowed us to develop some key tips for retail store owners on how to manage their staff effectively.
In our experience, there are a few key things that stand out that make a big difference to how well your retail store runs and how happy your staff are.
So we’ve put together our top 5 tips for managing your retail staff below:
The best way to get your staff to do what you want is to lead by example. Walk the talk and set the tone for how you want your business to be run. This gives your staff an idea of the standards you expect and sets the tone for how they should behave. Further, how can you expect them to meet your high standards if you’re not meeting them yourself?
Clear and concise communication is key to effective management. Make sure you explain what you expect from your staff and give them regular feedback on their performance. This will help them to understand what is expected of them and how they are doing. It will also help to avoid any misunderstandings or confusion.
Consistency is important in managing your staff. This means setting clear expectations and sticking to them. If you are inconsistent with your expectations, it will only lead to confusion and frustration for both you and your staff. It’s important to be fair and consistent in the way you manage your staff.
Don’t wait for problems to arise before you take action. Be proactive in your management style and nip any potential issues in the bud. This will help to avoid any major problems down the line and will keep your staff happy and productive.
Make sure you recognise and reward good performance. This will help to motivate your staff and encourage them to continue doing their best. A simple thank you or a small bonus can go a long way in motivating your staff.
Some ideas for rewards could be:
– A gift voucher
– An extra day off
– A paid day off
– A bonus
Remember, happy staff make for happy customers and a happy business! Follow these tips and you’re sure to have a well-managed retail store.
We mentioned we are experts in Brisbane business accounting and accounting for retail. If you need help with your retail store accounting or advice, please don’t hesitate to contact us on 07 3512 8888. We would be more than happy to help!