Let us take the confusion out of your personal finance options. Whether you are buying your home for the first time, second time, as an investment property or simply require a review of your current home loan we can assist. Is it time to replace your motor vehicle? Whether you need a vehicle for personal or business use, we can help you obtain the best deal through our fleet buying service.
Debt Consolidation is a great option if you have multiple personal debts. Consolidating your loans can lower your repayments and even assist with paying off your loans sooner.
This communication has been prepared on a general advice basis only. The information has not been prepared to take into account your specific objectives, needs and financial situation. The information may not be appropriate to your individual needs and you should seek advice from your credit representative before making any financial decisions.
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Level 6, 2 Elizabeth Plaza
North Sydney 2060
T: 02 9921 6900
Web Address: www.centrepointalliance.com.au
Procedure for resolving disputes:
If you have a complaint about Centrepoint Alliance or one of our representatives, we need to hear from you. To lodge a complaint, please contact the Claims Manager at Centrepoint Alliance.
To ensure your complaint is handled in a timely and efficient manner please provide full details of the complaint including:
- Full name and contact details;
- Investor/account number
- Service/Product provider
- Adviser’s name
- Provide all supporting documentation
- Clearly identify the resolution you are seeking
To lodge a complaint please contact the Claims Manager on the details below:
|Phone:||1800 653 244|
|Fax:||(07) 5574 0180|
|Post:||Claims Manager Centrepoint Alliance Level 13 Corporate Centre One, 2 Corporate Court, Bundall QLD 4217|
Once the complaint is received we will:
- Provide an acknowledgement immediately
- Complete a full investigation into all matters raised
- Provide a response letter within 45 days.
If you are not fully satisfied with this response, you have the right to take the complaint to an External Disputes Resolution scheme. Centrepoint Alliance is a member of the Financial Ombudsman Service (FOS) who can be contacted on the below details:
|Phone:||1300 780 808|
|Fax:||(03) 9613 6399|
|Mail:||GPO Box 3, Melbourne, Victoria 3001|
FOS has limitations on their jurisdiction to deal with complaints, you will need to discuss whether your complaint falls within their jurisdiction.